Case 01
Retail AI & Visual Commerce Transformation
A Shopify store gained computer-vision search and an autonomous AI sales agent, so shoppers could find products from a photo and get answers at any hour.
Context
Client: A high-volume textile retailer / Retail & Fashion
The client is a high-volume textile retailer with a large catalog sold through Shopify. Shoppers often arrive with a picture of a fabric or style they want.
Problem
Keyword search could not match how customers think about textiles, because a pattern or texture is hard to put into words. Product questions also arrived faster and later than the sales team could answer.
Architecture
Delivery
01
Scoping
Written audit of the catalog, image quality and common sales questions.
02
Search pipeline
Catalog images processed into a searchable visual index connected to Shopify.
03
Sales agent
Agent trained on approved product and policy content, with handoff rules to staff.
04
Launch and tuning
Relevance testing on real products, then adjustments from real conversations.
Impact
- Product discovery added alongside keyword search
- Photo-first
- Sales agent available outside staffed hours
- Always on
- Leads handed to staff with conversation context
- Qualified
Stack
- Shopify
- Computer vision
- AI agent