Cloud & Security

24/7 SLA Maintenance

Monitoring, updates and written incident response under agreed targets.

The problem

After launch, updates get postponed and monitoring is an afterthought. When something breaks, you learn about it from a customer and have no agreed process for fixing it.

What's included

  • Continuous uptime and error monitoring
  • Security patches and dependency updates
  • Backup checks and restore tests
  • Incident response targets agreed by severity
  • Written incident reports
  • Monthly maintenance summary

How it fits together

24/7 SLA Maintenance architectureMonitorsAutomated alertTriageFix & deployIncident report
24/7 SLA Maintenance architecture: Monitors, then Automated alert, then Triage, then Fix & deploy, then Incident report.

The stack

  • Uptime monitoring
  • Error tracking
  • GitHub Actions
  • Status reporting

Typical outcomes

  • Problems found before customers report them
  • A software stack that stays up to date
  • A written record of every incident

Results depend on your starting point and scope.

Common questions

Incidents are raised through a shared written channel, and our monitoring alerts us automatically. A written thread gives everyone the same facts and avoids relaying details by phone.

We design for a 99.99% target where the architecture supports it. The commitment that applies to you is the one written into your own SLA, based on your hosting and scope.

Often, yes. We start with a short written audit so that both sides know what is being taken on.

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